Challenge
A generic chatbot may answer but still leave the request stuck. The challenge was to qualify usefully and know when automation should stop.
Case study · Conversational assistant
Interactive chatbot — answer, qualify and hand off without breaking the journey.
We designed a neutral chatbot for first-contact requests: answer FAQs, capture useful context, qualify intent and prepare an action or human handoff.
AssistantOnline · conversation
Bonjour, j’ai une question sur votre service.
Bien sûr. Que souhaitez-vous clarifier ?
Je voudrais aussi recevoir une estimation.
Je peux recueillir le besoin et préparer une demande structurée.
INTERACTIVE DEMO
Try the chatbot like a real visitor.
Choose a quick scenario or type your own message. The demo simulates qualification, responses and context handoff to a human or connected business tool.
assistant.demoLIVE CHAT
AI
AssistantConversation en direct
Front-end demo: simulated answers. Production can connect to a knowledge base, CRM, scheduling system and human handoff.
Project
The project turns chat into an operational entry point. Instead of simply replying, the assistant structures the request and prepares the next step.
Solution
The journey combines guided answers, free text, a knowledge base and handoff scenarios. Production can connect to CRM, scheduling, ticketing or a live-chat team.
What we implemented
From prototype to an operational system.
Qualification
Identify intent, priority and useful context.
Knowledge base
Answer from controlled content rather than inventing.
Structured capture
Turn conversations into usable CRM or support data.
Scheduling
Offer a concrete action when a calendar or workflow is available.
Human handoff
Transfer the conversation with context so users do not repeat themselves.
Measurement
Track intents, drop-offs, handoffs and resolution rates.
Result
A chatbot that moves the request forward.
The assistant becomes a digital front desk: immediate first response, fewer repetitive questions and cleaner context for the team.